SUPPORT

Online Support & F.A.Q.

For all our customers we have created an Online Support Platform. You can use our knowledge base to find best practices and address common problems.

The Frequent Asked Questions list provides you with insights about common errors. In the blog you can read the latest updates of the YachtEye System and if you can't find your answer, our support office is just one click away.  

Our support team is available for you to assist. You can create a ticket by pressing Contact Support in the right bottom corner.


INSTALLATION

System Integrator independent framework

Choose your preferred party to install YachtEye on board. A YachtEye unit, local sensor data and optionally an internet connection are the basic ingredients to start the YachtEye premier infotainment solution. Chose your preferred System Integrator to have the system installed on board. We have a range of partners we work with, and are happy to assist wherever is needed.

More info & Specifications >

 

 

CONTENT MaNAGEMENT

Tell the unique story of the yacht & upload customised content

YachtEye has a management system (CMS) to control the visual appearance and content of the system. The crew can make changes in the CMS in only a few clicks. Just login to the same IP address as the YachtEye system, go to the web interface of YachtEye and login to tailor the YachtEye interface to your wishes. 

To receive more insights on how to customise your on board system, we provide a (remote) crew training.

  • We help you increase the guest experience on board via YachtEye (safety & hospitality);

  • We gather feedback on how the system is currently being used;

  • We walk through the system, features and CMS;

  • We give insights on how to work with the system and adjust content in an efficient way. 


UPDATES

Receive regular updates to optimise your YachtEye system

YachtEye comes with an annual LMSS contract, License, Monitoring, Service and Support. On a regular base, we launch new innovations, system improvements and system updates to enhance the YachtEye Experience for our users.

The latest version is YachtEye 4,4. Please contact Support to retrieve your latest update!

Releases notes YachtEye 4.4 >


UPGRADES

Your own unique features tailored to your needs & wishes

Each yacht has its own personality. From the owner to the crew, the specifications of the vessel to the destinations which get explored. YachtEye is a perfect framework with default features. The solutions provides the possibility to change, design and create unique elements tailored to the yacht, crew and owner. From full 3D tours in the on shore boardroom of the owner, to room moods selection via Explore and crew profiles for the guests. Please take a look at our Package page to be inspired or contact our sales team for more information.